Shipping policy

SHIPPING

You will be responsible for paying for your shipping costs to return your item. For orders where you pay shipping and handling charges, these charges are non-refundable once your order has been submitted to our fulfillment partners for fulfillment. If you receive a store credit, exchange or refund, the cost of return shipping will be deducted from your refund.

For orders where you qualify for a Free Shipping Promotion (where your order receives free shipping), you agree the cost of outbound shipping and handling, and these amounts are not refundable or eligible for store credit or exchange value.

Why do we have this policy? Shipping and fulfillment costs are one of the largest costs for any small business, and we incur these costs on every order that requires a physical product to be moved from our fulfillment partners’ warehouse to your delivery address. If you change your mind, and we receive the product back in re-sellable condition, we are not eligible to recoup the original costs for delivering the order to you from the carrier.

All delivery timeframes start from the day your order has been shipped. Please leave up to 3 business days between the day you have placed your order and the day your order ships. You will receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse. Our standard delivery times are between 7-21 business days, depending on the location the order is placed from.